toppers@picturethatcake.com


Caketopper ingredients FAQ


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1. What are cake Toppers?
Answer. Click HERE for the Answer

2. How long do they keep?
Answer. They have a shelf life of about 18 months.

3. What are they made of?
Answer. The ingredients of our cake Toppers are as follows, The ingredients of our caketoppers are as follows
Water
Cornstarch
Corn Syrup
Corn Syrup solids
Cellulose
Sorbitol
Glycerine
Sugar vegetable oil
Arabic Gum
Polysorbate 80
Vanilla
Titanium Dioxide
Citric Acid

The edible ink used to print the image may contain all or any of the following...
Deionised water
Monopropylene glycol E1520
Carmoisine E122
Quinoline yellow E104
Brilliant blue E133
Sunset yellow E110
Isopropyl alcohol
Glycerine E640
Sodium Benzoate E211
.

4.How long does it take from ordering to delivery?
Answer. We post every working day, with yesterday's orders. UK orders are usually delivered the next working day after posting, but this is not guaranteed, due to inconsistencies in Royal Mail's service.

5. If my topper should have arrived by now, what should I do?
Answer. Contact your local sorting office and see if they have tried to deliver and returned it to the sorting office awaiting your collection. Sometimes posties forget to leave a calling card.
Also Check in your porch, shed, garage, with neighbours etc.

6. If a cake topper arrives late, is it unusable?
Answer.It will still be fit for purpose even if your birthday has been missed. It's your choice to use it late or not and lateness doesn't make our product faulty

7. If I contact you in good time and my topper hasn't arrived and should have by now, would you send a new one?
Answer.At our discretion we usually do send a replacement.

8. Should I expect a full refund if it arrives late?
Answer. Sorry, NO! unless you've opted for Special Delivery. 1st class post is NOT guaranteed by the Royal Mail or picturethatcake

9. How do you send them?
Answer. Your cake topper will arrive sealed in an air-tight bag, inside a board backed envelope, that states DO NOT BEND with easy to follow instructions.

10. For Photos, what's the best way to send them to you?
Answer. by email, using a large file size, please don't allow your email software to shrink the filesize to make it easier to email. Photos, can also be uploaded using the BROWSE button on some of the designs.

11. How do I buy a cake Topper?
Answer. Just click on your design of choice and enter the quantity needed, your wording and when you need it by then follow the instructions during checkout.

12. Are they Vegetarian?
Answer. Yes they are Vegetarian.
13. Are they Kosher?
Answer Yes they are Kosher.

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